Shipping policy

At Tokyoskin, we aim to deliver your order quickly, safely, and with complete transparency. Please review our shipping guidelines below.

1. Processing Time

All orders are processed within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.

High-demand periods (sales/events) may cause slight delays.

Estimated delivery depends on your location:

These are estimated timelines and may vary due to customs, weather conditions, or courier delays.

Shipping fees are calculated at checkout based on:

Free shipping may be offered during promotions or for orders above a certain amount.

Once your order ships, you will receive a shipping confirmation email with a tracking number.
Tracking updates may take 24–48 hours to appear.

International orders may incur customs fees, import duties, or taxes.
These charges are not included and are the buyer’s responsibility.

Please double-check your address during checkout.
We are not responsible for shipments delivered to incorrect addresses provided by the customer.

If a package is returned due to an incorrect address or missed delivery attempts, re-shipping fees may apply.

If your package arrives damaged or does not arrive within the expected timeframe:

We will help resolve the issue with the courier.

If you have any questions about shipping or delivery, reach out to our support team:

📧 [Your Support Email]
We respond within 24–48 hours.